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FAQ

POPStation is a secure way to collect your parcels 24/7. Have your parcels delivered to a POPStation near you, no more missed deliveries, rushing for closing times and the need to queue at post offices. POPStations allow you to collect a parcel at a time and place convenient and discreet for you.

Because Popstation is convenient, quick and accessible 24/7 so you can decide when and where to collect your order.  To track and trace your parcel status, please visit www.speedpost.com.sg

After you have completed your order, select POPStation as your preferred delivery address and choose the location most convenient for you. You will receive a sms and email notification once the parcel is delivered to your POPStation and you can pop down to collect it 24/7. 

Generally, orders are delivered the next working day if your order is placed before the order cut-off time click here for information on shipping and delivery. 

Delivery is FREE for orders over S$150. For orders less than S$150, a delivery fee of S$10.00 will be applied.

You will have 5 days from the time you receive the sms/email notification or the Delivery Advice to collect your parcel from the designated POPStation. If you fail to collect your parcel within 5 days of receiving a notification, your parcel will be sent to the post office at Singapore Post Centre.

For even greater convenience, we have collaborated with Singpost to offer you Cash on Delivery (COD) service. All you have to do is place your order online and pay upon collection at the POPStations. 

POPStations accepts NETS and EZ-Link currently with no transaction charges. Major Credit Cards soon. Simply follow the on-screen instructions to make your payment.

You can check the available locations here.

Your order will be redirected to a designated Post office and you will be notified via email once the item is delivered to the Post Office.

If you do not collect your parcel within 5 calendar days from the date of notification, your parcel will be sent to Paya Lebar Post Office located inside ONE KM Mall.

At Paya Lebar Post Office@One KM, you will have another 5 working days to pick up your parcel. If you do not collect your parcel within this time, it will be returned to Singapore Post HQ for your collection.

Paya Lebar Post Office at One KM is located at: 11 Tanjong Katong Road, #03-08/09 One KM Mall, Singapore 437157

Yes, you can authorise someone to collect on your behalf. Simply forward the notification email, SMS or Delivery Advice to the authorised person at your discretion. 

POPStation has a secure electronic mechanism. If the power fails, the locker unit will close down and all doors remain shut. The units will restart when the power is restored. For further enquiries about POPStation, please call POPStation's 24/7 hotline at 68456655.

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